Scheduling and Payments
 

Theo’s Doggos uses a secure client portal called Time to Pet (TTP), where you’ll have full control of your schedule, can view invoices anytime, and can message me (Theo) directly in one place. Billing is processed safely through Stripe within TTP. Because I reserve a limited number of training spots at a time and build each course around your dog’s specific needs, all programs are paid in full prior to the first session. This protects my schedule, allows me to commit fully to your dog’s success, and ensures every family receives the same high-touch experience. Full payment up front also helps set the tone for the work we’re about to do together — it’s a clear sign of commitment and readiness to follow through, which is a huge part of creating real, lasting progress. Please note: due to the time, planning, and reserved scheduling involved, all services and programs are non-refundable once booked.

How old does my puppy need to be to start training?

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As soon as your puppy comes home, we can begin! Puppies are learning from day one, and the 8–16 week window is an ideal time to build strong foundations—communication, confidence, and calm daily routines. Early training should be safe, gentle, and age-appropriate. Rather than overwhelming public outings, we focus first on skills like name recognition, leash basics, settling, handling, and socialization done correctly (positive exposure at your puppy’s pace). We also avoid high-risk environments such as dog parks and unknown dogs, especially before your veterinarian confirms your puppy is fully protected by vaccines. If your puppy is already showing signs of fear or uncertainty, don’t worry—your puppy isn’t broken. With the right plan, we can absolutely help them feel safer and more confident.

Can my dog ever learn even after years of ingrained bad habits?​

 

ABSOLUTELY! All dogs have a starting point-even if they've been this way their whole life, there's always something we could teach, provide, manage, and improve upon. Sure it may take a little longer if the behaviors are deeply ingrained, and yes, there is a possibility their behavior may not change exactly the way you want it to, however, with work, time, patience, and understanding, we can get to the root of your dog's issues and figure them out one at a time-as a team! Either way, through personalized approaches and focusing on improving the way in which your dog handles their day to day challenges is top priority. Providing alternate positive outlets and choices while advocating for them will help!

What if my pet has special needs?

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If your dog has any special needs your services will happily be customized to fit their physical and mental needs no matter the disability or limitations your pup may be living with. What I do is find a path that's doable for you and your pup regardless of how limited their capabilities may be. Simply adding enrichment and management plans may be all your dog needs to improve their quality of life!

Cancellation Policy

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The cancellation policy is full cost of the single service price $199 if our meeting is cancelled within 48hrs of the appointment-you're essentially paying "a la carte" to make up for the missed class which will be added as a future make-up session to your account. This is to help protect me financially and to prioritize availability for other parents in need of last minute services.

Are you licensed/insured?

 

Of course! All the legal paperwork is covered on my end so as to make sure you can depend on my support no matter what happens during sessions! Unpredictable events are unforeseeable so I'm always prepared to handle any situation that may arise to better serve you and your pups best interests-so rest assured that you're in good hands!​

Hope this page helped answer your questions and concerns! Any additional questions will be answered during our first meeting during your initial consultation.

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Please submit a course application by clicking the button below for a free initial consultation!